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Frequently Asked Questions (FAQ)

Tip: Click on the questions below to reveal the answers. If you don't see your question here, post it in the Community Forum.

1. For Residents: "Where does this go?"

Question~Answer
Pizza Boxes: Wet or Dry?	It depends on the grease.
* Clean Lid: Tear it off and put it in the Blue Bin (Dry).
* Greasy Bottom: If it has oil/cheese stains, it cannot be recycled. Put it in the Green Bin (Wet) if you compost, otherwise it goes to Reject Waste.
Milk Packets	Blue Bin (Dry), but strictly follow the "Cut-Clean-Dry" rule:
1. Cut straight across (Don't cut the small triangle piece off; it creates microplastic litter).
2. Rinse with water to remove milk residue (prevents smell).
3. Dry it before throwing.
Coconut Shells	Green Bin (Wet).
* //Note:// They take a long time to decompose. If you have a home composter, crush them first. If giving to Municipal collection, put them in Green.
Egg Shells	Green Bin (Wet). Crush them to speed up composting.
Hair & Nail Clippings	Yellow Bin (Sanitary).
* While they are biodegradable, most municipalities classify them as sanitary waste to avoid "yuck factor" in community compost pits.
Medicines & Syringes	Red/Black Bin (Hazardous).
* Never flush medicines down the toilet (it pollutes water).
* Wrap syringes in a newspaper or hard plastic bottle to prevent pricking the waste collector.
Tetra Packs (Juice/Milk)	Blue Bin (Dry).
* You must flatten them. Some cities require you to rinse them first.
Clothes / Old Shoes	Blue Bin (Dry).
* Tie them in a separate bag so they don't get soiled by other dry waste.

2. For RWAs & Managers: Enforcement

Question~Answer
"My maid refuses to segregate."	It is the Employer's (Your) responsibility to train them.
* Action: Use our Visual Charts in the kitchen.
* Rule: If the maid mixes waste, the Flat Owner pays the fine, not the maid.
"Residents dump waste at the gate at night."	Install a CCTV camera at the gate.
* Under SWM 2026, you can levy a "Spot Fine" on the resident if you have video proof. Add this to their maintenance bill.
"The municipal truck mixes everything!"	This is the #1 excuse residents use to stop segregating.
* The Truth: Even if the truck looks like a single container, many modern compactors have internal dividers.
* The Law: Even if the Municipality is non-compliant, YOU (the Generator) are liable for the fine if an inspector checks //your// bins before the truck arrives. Don't lower your standards.
"How often should we collect waste?"	Wet Waste: Daily (Must).
Sanitary Waste: Daily (Must).
Dry Waste: Twice a week is usually enough (saves labor costs).

3. Technical & Process Queries

Question~Answer
What is "Reject Waste"?	Waste that is neither recyclable nor biodegradable.
* Examples: Sweeping dust, heavily soiled food wrappers, broken ceramics.
* This is the //only// waste that should go to the landfill.
Do we really need a Red Bin?	Yes.
* Even if you generate only 1 CFL bulb or battery a month, you cannot throw it in Dry/Wet. Keep a small Red box at the security gate for the whole society if individual red bins are too expensive.
Can we burn dry leaves?	ABSOLUTELY NOT.
* Burning waste attracts a fine of ₹5,000 to ₹25,000 under the National Green Tribunal (NGT) orders. Composting leaves is the only legal option.

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